Customer WhatsApp, team Slack

WhatsApp Slack

Bridge customer WhatsApp chats into Slack threads so your team replies from work tools — not personal phones.

Each WhatsApp conversation becomes a Slack thread your team can pick up without juggling apps.

Operators reply from Slack. Customers stay on WhatsApp. Work stays out of private phones.

Auto subjects, resolutions, weekly reports, and translation so agents can work in one language.

WhatsApp Slack — support

Open conversations

Live bridge between WhatsApp and Slack

New template

Customer Subject Channel Status

Sue (+2782…) Billing question Slack #support Open

Mike (+4670…) Password reset Slack #support Resolved

Harbor Co Delivery delay Slack #vip Needs reply

Known contacts

Customers linked to Slack threads

Add contact

Name Phone Last seen Open

Sue Nkosi +2782… 2 min ago 1

Mike Berg +4670… 1 hr ago 0

Harbor Co +2711… Yesterday 2

Reply templates

Approved WhatsApp starters

New template

Name Language Used Status

Order update EN 128 Active

Reset link EN 64 Active

Apology delay AF 12 Draft

Weekly report

Conversation health for your team

Export

Period Chats Resolved Avg reply

This week 186 152 14m

Last week 201 173 18m

July 742 691 16m

*UI representation only. Get started to see the real thing

What you can do